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Swap Agreement
Effective from: 02/01/2025Before confirming a swap, both parties must agree to the following terms to ensure a fair and transparent exchange.1. Understanding Your Commitment
- By confirming a swap, you are entering a binding agreement with another user to exchange the agreed-upon items.
- Both parties must send their item within 5 days of receiving their shipping label.
- You must send your item using the shipping label as provided by Swoopd.
- Once a swap is confirmed, you cannot modify the terms (e.g., swap a different item).2. Swap Protection & Liability
- If you fail to send your item, you may be liable to compensate the other user as outlined in Swoopd’s Swap Protection policy.
- If you receive an item that is significantly not as described, you must report the issue within 2 days of delivery via Swoopd’s Resolution Centre.
- Swoopd is not responsible for the quality, condition, or authenticity of items exchanged but provides protections against fraudulent activity.3. Cancellations
- You may cancel a swap before confirming payment without penalty.
- Once payments are processed, cancellations are not permitted.
- If you fail to send your item and failure to send an item may result in account penalties, including warnings or removal from the platform.4. Shipping & Tracking
- You must use the shipping label provided by Swoopd to ensure tracking and eligibility for Swap Protection.
- If your item is lost or damaged in transit, compensation may be available through Swoopd’s shipping partner.
- If a user does not pick up their item within the courier's collection window, the item will be returned to the sender.5. Honesty & Fair Use
- You confirm that your listed item is accurately described and matches the images provided.
- Undisclosed defects may lead to refund liabilities and affect your access to Swap Protection.
- Listing counterfeit or prohibited items may result in immediate account suspension and legal action.By ticking the box and proceeding, you confirm that you understand and agree to this Swap Agreement.

Swoopd Privacy Policy
Effective from: 22/09/2024At Swoopd, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy outlines how we collect, use, store, and share your information when you use our platform.1. Information We Collect
When you use Swoopd, we may collect the following types of personal data:
1. Account Information:
When you create an account on Swoopd, we collect your name, email address, username, password, and any other details you provide during registration.
2. Profile Information:
To enhance your experience, we collect information from your profile such as your fashion preferences, size profile, and brand preferences. You can update or complete these details at any time.
3. Transaction Information:
When you participate in swaps, we collect transaction-related data, including items swapped, shipping addresses, and payment details (processed securely through Stripe).
4. Communication Data:
We collect the content of messages and interactions between you and other users, as well as with our support team.
5. Usage Data:
We collect data about how you use Swoopd, including the items you swipe, like, or swap. This helps us improve our service and personalise your experience.
6. Device and Log Information:
We may collect information about the device you use to access Swoopd, including your IP address, browser type, operating system, and device identifiers.
7. Cookies and Tracking:
We use cookies and similar technologies to track your activity on Swoopd and personalise your experience. You can control the use of cookies through the app settings.2. How We Use Your Information
Swoopd collects and uses your data for the following purposes:
1. To provide the Swoopd service:
We use your data to create and manage your account, facilitate swaps, process payments, and deliver items.
2. To personalise your experience:
We use the data you provide to recommend items, show relevant content, and improve your overall experience on the platform.
3. To improve our service:
Usage data helps us understand how you interact with Swoopd, so we can improve features, usability, and security.
4. To communicate with you:
We may send you notifications about your swaps, account updates, and promotional content, if you’ve opted into marketing communications.
5. To ensure safety and security:
We monitor activity on Swoopd to detect and prevent fraud, abuse, or any violations of our Terms of Service.3. How We Share Your Information
We take your privacy seriously and only share your information in the following situations:
1. With other users:
When you participate in swaps, certain information such as your username, profile details, and shipping address (only shared with the user you are swapping with) will be shared to complete the transaction.
2. With service providers:
We may share your data with third-party service providers who help us run our platform, such as Stripe (for payment processing) and shipping carriers.
3. For legal reasons:
We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Swoopd, its users, or others.
4. With your consent:
We will share your personal data in other ways if you give us explicit permission.4. Data Storage and Retention
We store your data securely and will retain your personal information for as long as it is necessary to provide the service or meet legal obligations. If you close your account, we may retain certain data as required by law or for legitimate business purposes, such as fraud prevention.5. Your Data Protection Rights
Under data protection laws, you have the following rights:
1. Access:
You have the right to request access to your personal data and obtain a copy of the information we hold about you.
2. Rectification:
You can update or correct inaccurate or incomplete information in your account at any time.
3. Erasure:
You have the right to request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations or ongoing disputes).
4. Data Portability:
You can request to receive your data in a structured, machine-readable format, or for it to be transferred to another service provider.
5. Restriction and Objection:
You can object to our processing of your data in certain circumstances or request that we limit how we use it.
6. Withdrawal of Consent:
If you have given us consent to process your data, you may withdraw it at any time.To exercise any of these rights, please contact us through the Help Centre.6. Security of Your Information
We take the security of your data very seriously and use industry-standard security measures to protect it. This includes encryption, secure servers, and regular audits. However, no online service is completely secure, so we cannot guarantee absolute protection.7. Children’s Privacy
Swoopd is not intended for use by children under the age of 13. If you are under 13, please do not use our service or provide any personal data. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will notify you through the app or by email. Please review the updated policy regularly to stay informed about how we are protecting your data.9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please reach out to us through the Help Centre.

Terms of Service
Effective from: 22/09/20241. About Swoopd
1. Swoopd is an online platform that facilitates fashion swaps between users. Our platform allows you to list, browse, and exchange pre-loved fashion items within a safe, community-driven environment.
2. Swoopd can be accessed via our app (the Service).
The Service is operated by Swoopd Ltd, registered in England and Wales under company number 15970626. You can find us at 103 Sapphire House, Stafford Park 10, Telford TF3 3AE. In these Terms, “Swoopd,” “we,” “us,” and “our” refer to Swoopd Ltd.2. Your relationship with us
These are the rules that govern your use of Swoopd. Make sure to read them carefully, and if anything is unclear, reach out via our Help Centre for assistance.
1. These Terms, alongside the policies found in our Help Centre (the Policies), form the agreement between you and Swoopd (collectively referred to as the Terms of Service).
2. By creating an account and/or using the Service, you agree to these Terms of Service. If you don’t agree, please do not use the Service.
3. If you need clarification on any part of the Terms of Service, contact us via the Help Centre.3. Information about you and your privacy
Your privacy matters to us. To understand how we collect, use, and protect your personal information, as well as how we use cookies as part of the Service, please review our Privacy Policy.4. Who can set up an account with us?
Swoopd is open to anyone aged 13 or over. Due to the nature of the Service, Swoopd is intended for personal use only.
1. To use Swoopd, you need to create an account by registering with a username and password (your Account). Make sure the information you provide is accurate and kept up to date. If anything changes, you can update your details by logging into your Account.
2. You can also access Swoopd through approved third-party services like Apple, Facebook, and Google.
3. You must be at least 13 years old to use the Service. If the laws in your country require a higher minimum age to consent to data processing, you must meet that age requirement.5. Keeping your account safe
Your account security is important, so make sure to keep your login details private. If you think someone else knows your password, let us know immediately.
1. Keep your password or any other security information confidential. Consider turning on two-factor authentication for extra protection.
2. If you believe someone else knows your password or has accessed your account, please contact us via the Help Centre as soon as possible.6. How does Swoopd work?
Swoopd allows users to swap fashion items with each other in a peer-to-peer format. For tips on how to get the most out of your Swoopd experience, check out our Help Centre.
1. Swoopd enables you to swap items with other users. More information about how the Service works can be found in our Help Centre.
2. We recommend items we think you'll like based on your activity and preferences.
3. Keep things positive! Honour your commitments to other users and only list items that comply with our Terms and Policies.
4. The agreement for each swap is between you and the other user.
5. Make sure your items are fit for purpose, safe, and accurately described. Highlight any wear or defects before listing.
6. For age-restricted items, clearly mark the appropriate age limit and do not swap items if you do not meet the legal age requirements.7. What are the rules for using Swoopd?
We want Swoopd to be a safe and enjoyable space for everyone. Please follow our rules to ensure that.
1. You may only use the Service to:
- Swap items that you have the right and title to exchange.
- Upload User Content that complies with our Terms and Policies.
- Browse, propose swaps, and engage with other users’ listings.
2. You may not use the Service to:
- Break the law or engage in illegal activity.
- Swap any items on our List of Prohibited Items.
- Post false or misleading content, or engage in fraudulent activity.
- Misuse another user’s content without their permission.
- Attempt to interfere with, hack, or disrupt the Service.
- Breach our Intellectual Property Policy or violate the rights of others.
- Create more than one account without our permission or transfer your account to someone else.
3. Failure to comply with our Terms or Policies may result in:
- Removal of your content or listings.
- Suspension or termination of your account.
- Legal action or disclosure to law enforcement if required.8. Shipping and taxes
Users are responsible for shipping their items, and both parties must comply with the shipping policies set out in our Shipping Policy.
1. As a user, you are responsible for dispatching items promptly and providing proof of tracked shipping.
2. You must comply with local and international shipping laws.
3. You are responsible for any customs, taxes, or duties that may apply to your transactions.9. How are payments processed for swaps on Swoopd?
All payments for swaps on Swoopd are processed securely through Stripe, our trusted payment processor. This ensures that all transactions are safe and reliable for both parties. No other payment methods are allowed.
1. Pre-authorisation of payments:
- Before a swap is confirmed, both users must pre-authorise the payment. This payment includes both the shipping fee and Swap Protection fee.
- The swap will only be finalised once both users have pre-authorised their payments.
2. Simultaneous payment processing:
- Once both users have pre-authorised the swap, the payment will be processed simultaneously for both parties, ensuring equal commitment to the transaction.
3. Card registration and security:
- Users can register their credit or debit card through the Swoopd app. Swoopd does not store card details; all card information is securely managed by Stripe in compliance with their Connected Account Agreement and Services Agreement.
4. Swap protection:
- The total payment covers the shipping fee and the Swap Protection fee. Swap Protection helps safeguard both users in the event that a user doesn’t send their item, or if there is a dispute regarding the item’s condition or delivery.
5. Cancellation and liability:
- Users may cancel a swap offer before pre-authorising payment without any obligation. However, once both users have pre-authorised the swap and payments have been taken, the transaction is binding.
- At this stage, both users receive their respective shipping labels.
- Once payment is taken and the swap is confirmed, cancellations are not permitted within the app. If one user fails to send their item, they may be held liable for the value of the other user’s item under the Swap Protection policy.
6. Out-of-app payments prohibited:
- Any payments made outside of Swoopd (known as “out-of-app payments”) are strictly prohibited and may result in suspension or termination of your access to the Service.10. Fees
There is a Swap Protection Fee payable when you use the Services to complete a swap. Details are outlined in our Swap Protection Policy.
1. The Swap Protection Fee is inclusive of VAT where applicable.
2. If you receive payment via Stripe, fees will be deducted automatically.
3. Refunds for the Swap Protection Fee can be processed in the event of a cancellation.

11. Your content
When you post content on Swoopd, we may use it to operate our platform and promote Swoopd.
1. You retain ownership of all the rights to your content (referred to as User Content), and you’re responsible for it. You confirm that you have the necessary rights to post your content and that you aren’t infringing on anyone else's rights.
2. By posting User Content, you give us a worldwide, non-exclusive, irrevocable, sub-licensable, perpetual, and royalty-free licence to use, display, copy, adapt, modify, publish, and distribute your content as part of operating or promoting Swoopd. This licence extends to using your content in marketing materials or other promotional purposes. You also agree not to assert any moral rights or rights of publicity against us.
3. If you delete your User Content:
- It may still appear on the Service if other users have shared it or engaged with it.
- It might still appear on external platforms, like search engines, if it was shared elsewhere.
4. Our right to use your content doesn’t affect your privacy rights. Any personal information included in your content will be handled in line with our Privacy Policy.
5. We reserve the right to remove any User Content that we believe breaches our Terms or Policies or poses a risk to the community. If we remove your content, we will notify you and explain the reason.
6. Even if we remove your User Content, it may still be stored by us for legal purposes or if it has been shared by other users.12. Reporting unauthorised content
If you believe that any content on Swoopd infringes your rights or violates our Terms, please let us know.
1. We respect intellectual property rights and will take appropriate action to remove any infringing content from Swoopd. If you believe any content on Swoopd violates your rights, please file an Infringement Report. The process is detailed in our Intellectual Property Policy.
2. Upon receiving a report, we will review it and take appropriate action, which may include removing the content. We will aim to respond to your report within a reasonable timeframe.13. Dispute resolution
If you have a dispute with us or another user, here’s how to handle it.
Disputes with Swoopd:
1. If you have an issue with Swoopd, please contact us through our Help Centre. We prefer to resolve any disagreements informally.
Disputes with other users:
2. If you have a dispute with another user, please try to resolve it directly. If that’s not possible, you can escalate the issue through our Resolution Centre, and Swoopd will step in to mediate.
3. If your issue involves a transaction (e.g., an item that wasn’t as described), you can file a dispute with us, and we will attempt to resolve it based on our interpretation of the situation.14. Closing your account
If you no longer want to use Swoopd, you can close your account.
1. To close your account, follow these steps:
- If you're an iOS user, you can close your account directly through the app settings.
- For other users, submit a closure request through our Help Centre.
2. If we receive a request from someone claiming to represent you (such as a family member or legal representative), we may ask for proof of identity. For details on what happens to your data when you close your account, see our Privacy Policy.
3. Closing your account does not cancel any payments or obligations you may have with Swoopd or other users.15. Termination by Swoopd
We may end your access to Swoopd if you breach these Terms or if necessary, to protect the community.
1. We may terminate your account or your access to the Service for any reason by providing at least 45 days' notice.
2. If you breach these Terms and fail to correct the breach within 30 days, we may terminate your account immediately. For serious or repeated breaches, or if your use of Swoopd poses a risk, termination may be immediate.
3. We may suspend or terminate your account without notice if we believe your content or actions violate these Terms or our Policies. This may also include any related accounts. You do not have a right to continue using Swoopd if your account is terminated.
4. If we terminate or suspend your access, we will provide a reason for our action unless legal reasons prevent us from doing so.
5. Upon termination, we may delete your content, account information, or other data. We encourage you to back up any content you wish to keep, as we do not guarantee its availability after your account is terminated.16. Our responsibility to you
We strive to provide the best service possible, but there are some limits to our liability.
1. We provide the Service with reasonable care and skill, but we cannot guarantee that it will be perfect or uninterrupted.
2. We do not exclude or limit liability where it would be illegal to do so, such as liability for personal injury or death caused by our negligence.
3. We are not responsible for:
- Losses not caused by our breach of these Terms.
- Losses that were not foreseeable when you agreed to the Terms. A loss is foreseeable if it was an obvious consequence of our breach or if both you and we anticipated it at the time of the breach.17. Changes and interruptions to the Service
Swoopd may change or temporarily stop offering parts of the Service to make improvements.
1. We are constantly working to improve the Service, which means we may update, reset, or stop supporting certain features. This may affect your past or current activity on the platform.
2. We do our best to make sure Swoopd is always available, but there may be times when the Service is interrupted due to maintenance, updates, or unforeseen issues. We will inform you of these interruptions whenever possible.18. Changes to these Terms
From time to time, we may need to update these Terms.
1. We may update the Terms to reflect changes in the law, add new features, or address security risks. We will notify you of any material changes in advance unless urgent action is required.
2. If you do not agree to the updated Terms, you must stop using the Service and close your account.19. General terms
These terms define the relationship between you and Swoopd.
1. These Terms, along with our Policies, form the entire agreement between you and us. Previous versions of the Terms no longer apply.
2. If any part of these Terms is found to be unlawful by a court, the rest of the Terms will remain in effect.
3. Failure to enforce any part of these Terms does not waive our right to enforce them later.
4. These Terms do not create any partnership, agency, or employment relationship between you and Swoopd.
5. The Terms of Service are between you and us only, and no third party has the right to enforce any part of them.20. Governing law and jurisdiction
1. These Terms are governed by the laws of England, and any disputes will be handled by the English courts. If you live outside England, you may also be entitled to bring legal action in your local courts.21. Contact and feedback
We love hearing from you! Here's how to get in touch with us:
1. If you need to contact us about anything related to the Terms or other documents, please reach out via our Help Centre.
2. We welcome your feedback! If you have any ideas on how we can improve Swoopd, share them with us. By providing feedback, you agree that we can use it without any restrictions or compensation.

To delete your Swoopd account, please follow the following steps:1. Log in to your Swoopd account (if you can't access your account, please click 'reset password' on the Login page and follow the steps sent to your email).
2. On the Home page, click on your Profile photo in the top right to take you to your Profile.
3. Once on your Profile, click on the Options (ellipsis) button in the top right to take you to Edit Profile.
4. Once on Edit Profile, click on the Options (ellipsis) button in the top right.
5. You should then be prompted to Delete Account and Data. Click on this button and confirm.
Your account and data will then be deleted. This can't be undone.

What is the Referral Program about?
Swoopd is offering users the opportunity to earn credit (up to £100 total) by inviting a friend to join and swap on the Swoopd app. You'll earn credit when your friend signs up and completes their first swap.How does it work?
Share your unique referral link with your friends.Your friend must sign up using your link and upload at least one item to their wardrobe.Once they complete their first swap, you’ll unlock extra credit.You can earn up to a maximum of £100 credit during the promotion period.Credit Details
£100 credit when your friend signs up and completes a swap.Please wait up to 72 hours for the Credit to appear in your account.Credits can be used toward Swoopd Fees only (not delivery fees).Credit is non-transferable, non-refundable, and cannot be exchanged for cash.Credits may expire after 12 months if unused.Important to Know
Only users who have a verified Swoopd account are eligible.Invitees must be new to Swoopd (no previous account).Abuse of the program (e.g., self-referrals or fake accounts) will result in loss of credit and potential account suspension.Swoopd reserves the right to change, suspend, or end the Referral Program at any time.Promotion Period
30 days from when your friends signs up.Other Legal Bits
By participating, you agree to these Referral Terms and Swoopd's Terms of Service.If a user reverses steps (e.g., deletes their account before completing a swap), the credit may be revoked.Any rewards may be subject to local taxes, which are the user's responsibility.We’ll aim to deliver your credits promptly but delays may occur.Questions?
Contact our support team here.

From time to time, Swoopd may run promotional campaigns that reward users with in-app credit (“Swoopd Credit”). By participating in any such campaign, you agree to the following terms:1. Use of Credit
Swoopd Credit can only be used towards Swoopd Fees (the fee applied to each swap you take part in).Credit cannot be used for delivery fees, charges outside of the swap process, or exchanged for cash.Swoopd reserves the right to expand or limit where credit can be applied in the future (e.g. to Premium features), but this will be updated in these terms if/when that happens.2. Earning Credit
Credit is earned through specific promotional activities — for example, uploading an item or referring a friend — as outlined in the campaign you’re taking part in.You may only earn credit once per activity unless stated otherwise.Any fraudulent or suspicious behaviour may result in credit being revoked.3. Expiry & Limits
Credit earned may have an expiry date, which will be stated in the campaign details.Swoopd may set a cap on how much credit can be earned per user per campaign.4. Non-Transferable
Credit is tied to your Swoopd account and cannot be transferred, gifted, or traded.

Last updated: 24/12/2025These Giveaway Terms (“Terms”) apply to all giveaways, competitions, and promotions (“Giveaways”) run by Swoopd (“we”, “us”, “our”), unless otherwise stated.
By entering any Swoopd Giveaway, you agree to these Terms.1. Eligibility
- Giveaways are open to residents of the United Kingdom unless stated otherwise.
- Entrants must be 18 years or older at the time of entry.
- Employees, contractors, or immediate family members of Swoopd may be excluded from entry at our discretion.2. How to Enter
- Entry requirements will be clearly stated in the relevant giveaway post, email, landing page, or in-app communication.
- Entries must meet the stated criteria to be considered valid.
- Automated, bulk, or fraudulent entries will be disqualified.3. Entry Limits
- Unless otherwise stated, each participant may submit multiple entries, provided each entry meets the giveaway requirements.
- Swoopd reserves the right to cap entries per person if abuse is suspected.4. Prize Details
- Prizes, prize values, and the number of winners will be specified in each giveaway.
- Prizes are non-transferable, non-exchangeable, and no cash alternative will be offered unless explicitly stated.
- Swoopd reserves the right to substitute a prize of equal or greater value if necessary.5. Winner Selection & Announcement
- Winners will be selected fairly, either by judging criteria or random selection, depending on the giveaway mechanics.
- Winners will be contacted via the platform used to enter (e.g. social media, email, or in-app).
- If a winner does not respond within 7 days, Swoopd reserves the right to select an alternative winner.6. Content Usage Rights
- By entering a giveaway, you grant Swoopd a royalty-free, worldwide, perpetual licence to use, repost, share, and feature any submitted content (including images, videos, and captions) for marketing, promotional, and community purposes.
- You confirm that you own the rights to any content submitted and that it does not infringe on any third-party rights.7. Disqualification
- Swoopd reserves the right to disqualify any entry if:
- The entry breaches these Terms
False information is provided
- The entry is deemed inappropriate, offensive, or misleading
- There is evidence of manipulation or abuse of the giveaway system8. Platform Disclaimer
- Swoopd Giveaways may be promoted across multiple platforms, including but not limited to social media platforms, email, the Swoopd website, and the Swoopd app.
- Giveaways are not sponsored, endorsed, administered by, or associated with any third-party platform unless explicitly stated.9. Liability
- Swoopd accepts no responsibility for entries not received due to technical issues, network failures, or user error.
- To the fullest extent permitted by law, Swoopd shall not be liable for any loss, damage, or injury arising from participation in a giveaway or acceptance of a prize.10. General
- Swoopd reserves the right to amend, suspend, or cancel any giveaway at any time if circumstances require.
- These Terms are governed by the laws of England and Wales.
- By entering, participants agree to be bound by these Terms.